Customer Service 

 

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Samples

Samples are available free of charge to Australian addresses (maximum 5).

Samples to Rest of the World a charge of AUD$5.00, refunded on any order over AUD$100.

Our photographs and descriptions are as accurate as possible, each computer will show slight variations. Orders are non refundable without a prior sample being seen by the customer.

Sample sizes are for colour, texture, and fabric weight only. Samples are of minimal size.

Minimum Orders

The minimum order is ¼ metre of any fabric either as a fat quarter or 25cm strip. The width of the fabric is dependant on the supply width of the fabric. This individual size information is available within each item description.

Measurement Information

¼ meter is either:-
25cm strip x width of fabric , eg. 25cm x 112cm
Fatquarter = is 50cm x 46cm

All measurements are in cms, unless stated.

Delivery

All fabric orders shall be despatched 3 days after receipt of cleared payment.

All ready-made orders shall be despatched up to 14 days of receipt of cleared payment.

Availability of Stock

All items are subject to availability. We shall inform you as soon as possible by email or telephone if in the unlikely event the items you have ordered are not currently in stock and a choice will be given to enable you to either change the order, wait for stock or to cancel.

Cancellation will result in all monies paid being refunded.

Just For You - Ready mades

Our ready made items are carefully hand-made to order. Delivery will usually be within 14 days from receipt of payment, unless specific fabrics need to be ordered, therefore you will be contacted by telephone or e-mail as to the earliest delivery date.

Ready made items cannot be cancelled by the purchaser once the payment has been accepted and a delivery date provided.

All ready made items are available worldwide with the exception of canvas wall art, sorry these are only available within Australia.

Returns

All orders are carefully checked before despatch.

PLEASE CHECK YOUR FABRIC BEFORE YOU CUT IT ~ AS REFUNDS ARE NOT AVAILABLE IF CUT.

SCREEN PRINTED FABRICS  - some have a small natural flaw or line running through or slight irregularities with colour.  This is part of the process and is not a Fault or Damage.

Incorrect, faulty or damaged items must be notified to us by e-mail or telephone within 3 days of receipt. A full refund or exchange will be given for any incorrect or faulty items received. Any returns must be sent by registed mail and adequately packaged.

It is recommended that all orders are registered in the event of goods being lost or damaged during transit. The choice to register is available on the Shipping Page.

It is not the responsibility of I JUST LOVE THAT FABRIC if items are lost or damaged during transit once submitted to Australia Post for mailing.

It is recommended that purchases over $35 be sent registered.

Fabric Care

No guarantees or refunds can be given with regard to:

• colour fastness, damage or discolouration caused by sunlight or artificial light sources.
• wear, fading or shrinkage of fabric
• damage due to misuse or accidents
  

Copyright

Copyright of all designs and images remain the property of their respective owners.

Payment is deemed acceptance of these conditions as set out above.