Customer Service
EASY SHOPPING AT I JUST LOVE THAT FABRIC
Once you find an item you like, simply click - add to cart, this will automatically show you your shopping cart and instantly how much you will be paying for postage for that item.
Our very reasonable delivery costs start at $1.95, so you could have a few items in your cart and still only be paying $1.95.
If you change your mind, just check the box on the left and update your cart.
Please email susie@ijustlovethatfabric.com.au if you would like me to help you with your shopping or explaining how the cart works.
SAMPLES
Samples are available free of charge to Australian addresses (maximum 5).
Samples to Rest of the World a charge of AUD$5.00, refunded on any order over AUD$100.
Our photographs and descriptions are as accurate as possible, each computer will show slight variations. Orders are non refundable without a prior sample being seen by the customer.
Sample sizes are for colour, texture, and fabric weight only. Samples are of minimal size.
MINIMUM ORDERS
The minimum order on most of our fabrics is ¼ metre of any fabric either as a fat quarter or 25cm strip. The width of the fabric is dependant on the supply width of the fabric. This individual size information is available within each item description.
MEASUREMENT INFORMATION
¼ meter is either:-
25cm strip x width of fabric , eg. 25cm x 112cm
Fatquarter = is 50cm x 46cm
All measurements are in cms, unless stated.
TESTIMONIALS
Our Testimonials are directly from customers emails we receive. Just a first name and location will be used to identify.
DELIVERY
All fabric orders shall be despatched 3 days after receipt of cleared payment.
We will automatically send parcels REGISTERED DELIVERY for all purchases over $120.00, complimentary, for your peace of mind.
AVAILABILITY OF STOCK
All items are subject to availability. We shall inform you as soon as possible by email or telephone if in the unlikely event the items you have ordered are not currently in stock and a choice will be given to enable you to either change the order, wait for stock or to cancel.
Cancellation will result in all monies paid being refunded.
HOME DECOR - READY MADES
Our ready made items are carefully hand-made to order. Delivery will usually be within 14 days from receipt of payment, unless specific fabrics need to be ordered, therefore you will be contacted by telephone or e-mail as to the earliest delivery date.
Ready made items cannot be cancelled by the purchaser once the payment has been accepted and a delivery date provided.
All ready made items are available worldwide with the exception of canvas wall art, sorry these are only available within Australia.
RETURNS
All orders are carefully checked before despatch.
PLEASE CHECK YOUR FABRIC BEFORE YOU CUT IT ~ AS REFUNDS ARE NOT AVAILABLE IF CUT BY YOU.
SCREEN PRINTED FABRICS - some have a small natural flaw or line running through or slight irregularities with colour. This is part of the process and is not a Fault or Damage.
Incorrect, faulty or damaged items must be notified to us by e-mail or telephone within 3 days of receipt. A full refund or exchange will be given for any incorrect or faulty items received. Any returns must be sent by registed mail and adequately packaged.
It is not the responsibility of I JUST LOVE THAT FABRIC if items are lost or damaged during transit once submitted to Australia Post for mailing.
FABRIC CARE
No guarantees or refunds can be given with regard to:
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colour fastness, damage or discolouration caused by sunlight or artificial light sources.
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wear, fading or shrinkage of fabric
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damage due to misuse or accidents
COPYRIGHT
Copyright of all designs and images remain the property of their respective owners.
Payment is deemed acceptance of these conditions as set out above.
